FAQs
Product Questions
Q: What makes the Melamine Sponge different from regular sponges?
A: Our Melamine Sponge uses micro-foam technology that lifts dirt, stains, and grime with just water—no harsh chemicals needed. It’s perfect for walls, kitchenware, bathroom tiles, and more.
Q: How long does one sponge last?
A: Lifespan depends on usage. On average, a single sponge can handle multiple cleaning sessions. For tougher jobs, it may wear out faster, but you’ll still get excellent value.
Q: Can I use the sponge on any surface?
A: The sponge works best on smooth, hard surfaces like ceramic, plastic, glass, and stainless steel. Avoid using it on glossy, polished, or delicate surfaces (like car paint or non-stick pans) to prevent scratches.
Q: Do I need to use soap or chemicals with it?
A: No! Just add water. For extra-tough stains, you may use a little soap, but it’s not necessary.
🚚 Shipping & Delivery
Q: How long will my order take to arrive?
A: Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, usually between 7–15 business days.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on qualifying orders (check our promotions for details).
Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking number via email.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options depending on your region.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and processed through trusted, secure payment gateways.
🔄 Returns & Refunds
Q: What is your return policy?
A: If you’re not satisfied with your purchase, you can request a return or exchange within 14 days of receiving your order. Products must be unused and in original packaging.
Q: How do I request a refund or return?
A: Simply contact our support team with your order number, and we’ll guide you through the process.
🛒 Store & Customer Support
Q: Do you only sell cleaning sponges?
A: Our store specializes in home cleaning and organization solutions. The Melamine Sponge is our first featured product, but we’re constantly adding more essentials to help simplify your home.
Q: How can I contact customer support?
A: You can reach us anytime via our Contact Us page or email us at support@nestrove.store. Our team typically responds within 24 hours.